Call recordings, IVR, and voice assistants capture a person's voice and words — personal data, and sometimes sensitive. 'This call may be recorded' is no longer enough on its own; the DPDP Act shapes how you record, store and use voice.
Recording is collection
Recording a call collects personal data. Tell people clearly (not just a fast disclaimer), state the purpose, and don't reuse recordings for unrelated purposes like training models without a basis.
Voice assistants and always-on capture
Assistants that listen must be transparent about when they capture, minimise what they store, and secure it. Avoid capturing more than the feature needs.
Retention and access
Keep recordings only as long as the purpose needs, restrict access, and secure them — voice is hard to anonymise.
A voice checklist
- Clear notice of recording and purpose
- No silent reuse (e.g., model training) without a basis
- Minimise capture; secure and access-limit recordings
- Retention limits and deletion
How DPDP Bridge helps
DPDP Bridge helps you handle call recordings and voice data with proper notice, purpose limits, security and retention. Take the free assessment to see exactly where you stand and what to do next.
This article is general information about the DPDP Act and is not legal advice. For guidance specific to your organisation, take the free assessment or speak to our team.