Hotels, travel agents and OTAs handle a rich stream of guest data — IDs at check-in, payment details, travel itineraries, preferences and loyalty profiles — often spread across booking engines, PMS and third-party platforms. The DPDP Act applies across all of it.
Check-in and ID data
Collecting ID at check-in may be required by local rules, but that doesn't license using it for marketing. Keep purposes separate, give a notice, and secure the copies you hold.
Bookings, payments and OTAs
Data flows between you, OTAs, payment gateways and channel managers — each a processor you must contract with. Track where guest data goes, including overseas platforms (see cross-border transfers).
Loyalty and marketing
Loyalty programmes and promotional email/SMS need specific marketing consent, separate from the booking.
A hospitality checklist
- Notice at booking and check-in; separate marketing consent.
- Secure ID and payment data; short retention.
- Processor contracts with OTAs, PMS, gateways, channel managers.
- Guest rights and grievance handling.
How DPDP Bridge helps
DPDP Bridge helps hotels and travel businesses handle guest data correctly across bookings, check-in, loyalty and OTA partners. Take the free assessment to see exactly where you stand and what to do next.
This article is general information about the DPDP Act and is not legal advice. For guidance specific to your organisation, take the free assessment or speak to our team.